CloudBar Rewards FAQ
Getting started
What is CloudBar Rewards?
CloudBar Rewards is our free loyalty program. You earn points every time you shop, then redeem them for discounts, bottles and rewards beyond the bottle like gadgets, fashion, experiences and spa treats.
How do I join?
Just create an account on thecloud.bar. You're automatically a CloudBar Member and start earning right away. You also get 100 bonus points just for signing up.
Is it free?
Yes, joining and earning points costs nothing.
I already have an account. Am I a member?
Yes. Every account holder is automatically enrolled in CloudBar Rewards.
Earning points
How do I earn points?
You earn [1 points for every ₱100 spent] on thecloud.bar. You can also earn bonus points by:
- purchasing CloudBar products
- creating an account
- referring friends
Do I earn points on shipping fees or discounted orders?
Points are based on your order subtotal after discounts, excluding shipping fees and taxes.
Do I earn points if I check out as a guest?
No. Make sure you're logged in before checking out so your points are credited to your account.
When will my points show up?
Points are added once your order is fulfilled to allow for returns.
I forgot to log in before ordering. Can I still get my points?
Message us at shop@thecloud.bar with your order number within 7 days and we'll check if we can credit them manually.
Redeeming rewards
What can I redeem my points for?
You can redeem points for store credit, store discounts, selected bottles and Beyond the Bottle rewards, including fashion, gadgets, experiences and spa and wellness treats.
How do I redeem?
Log in, open the Rewards page or the rewards section on the rewards page and choose a reward. For store credits and discounts, you'll get a code to use at checkout.
Can I combine a reward with other discount codes?
Reward codes cannot be stacked with other promos unless stated.
Is there a minimum order to use a reward code?
None. Once you have converted them to coupon vouchers you may use them on your basket.
Can I exchange my points for cash?
No. Points have no cash value and cannot be transferred, sold or converted to money. They can only be converted to store credit vouchers.
Points balance and expiry
How do I check my points?
Log in to your account and open the Rewards page. Your balance and history are shown there.
Do my points expire?
Points do not expire unless otherwise stated for special cases.
What happens to my points if I return an order?
Points earned from a returned or refunded order will be deducted. If you used a reward on that order, your points will be restored.
Membership tiers
Are there membership levels?
Yes. The more you spend in a year, the higher your tier. Higher tiers earn points faster and unlock exclusive rewards.
What are the tiers?
GOLD: Earned 20,000 Points or more
SILVER: Earned 1000 Points or more
BRONZE: Earned 0 Points or more
Referrals
How does the referral program work?
Share your personal link with friends. You get 300 points once they create an account and complete a purchase.
Is there a limit to how many friends I can refer?
No limit. Referrals must be new customers aged 18 and above and self-referrals are not allowed.
Other questions
Can I share my points with someone else?
No. Points are tied to your account and cannot be transferred or merged with another account.
Can the program change?
We may update rewards, earning rates or program rules from time to time. We'll give members reasonable notice of major changes.
I have a question that isn't answered here.
Message us at shop@thecloud.bar or +632-87142805 and we'll help you out.
